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28 January 2021

Ensuring COVID-19 safety in all our properties.​

Ensuring COVID-19 safety in all our properties.

It feels like we have been following these policies for so long that they feel like the new norm rather than the exception or way of working. Whilst we all would wish to see the back of the COVID-19 or “C-Word”, there is no doubt that ensures keeping our impeccable standards within our properties at all times. The nature of our set up is contactless, but our guest services team are there for you whenever you need assistance.

We have also adopted a policy with guidance from our partners at Airbnb to ensure that we follow safe processes while providing essential maintenance and cleaning during these challenging times at any of our 32 homes which you can read below. When you stay with us, aside from a contactless check-in, it is also yours entirely during your stay, so there’s no need to mix unnecessarily following best practice and social distancing to prevent the spread of COVID-19. Despite all this, we are going even further to ensure the safety of our guests, educating all of our staff and partners, by introducing tutorial videos for them to follow while working at our homes. We have fixed sanitising stations and have removed any stationary or leaflets that may cause a risk for transmission.

Practising Social Distancing
Encouraging by performing our maintenance tasks in between check-in and check-out times. When this isn’t possible we try to help with social distancing by visiting properties when we know that guests are out. Using our keys and not keys from the lockbox.

Wearing protective gear.
Personal protective items like disposable gloves, aprons or gowns, and facial coverings (such as homemade or purchased masks) may provide additional protection. We also make sure to wash our hands immediately after removing gloves.

Waiting before entering the room.
Check your local authority for guidance on how long to wait before entering a space occupied by a person who may have been exposed to COVID-19. For example, the U.S. Centre for Disease Control and Prevention suggests waiting 24 hours. If that’s not possible, we recommend waiting at least 3 hours, which is what the European CDC recommends. This waiting period is for your protection and helps to ventilate the room, to limit your exposure to aerosolized virus droplets that may be in the room.

#TIPS from CopperHouse Property                     Once in the room follow these simple steps.

1. Prepare your equipment and get the space ready for work
2. Clean and working surface by removing dust and debris
3. Sanitise all high-touch areas, appliances, and electronics as well as your own tools
4. Check that space has been thoroughly cleaned and sanitised
5. Reset the working space for the guest

In addition to this.
• Wash your hands for at least 20 seconds with soap and water If that’s not possible, use a hand sanitiser containing at least 60% alcohol.
• Carry hand sanitiser and a spray sanitiser at all times, This enables you to work safely as well as leave the area you are working in safe too.
• Wear protective equipment at all times Before you enter the space, put on protective equipment such as disposable gloves, aprons or gowns, and masks or cloth facial coverings.
• Sanitise your tools and equipment. Throw away disposable products such as disinfectant wipes. Wash any cleaning cloths at the highest heat setting appropriate for the material. Dispose of or wash any protective gear according to its usage guidelines. Wash your hands for at least 20 seconds with soap and water. If that’s not possible, use a hand sanitiser containing at least 60% alcohol.

We continue to learn more about safety and improve our policies every week. In the hope that all our guests at this time can feel safe yet comfortable in our homes.

Category: Hospitality
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